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Refund Policy

When you're eligible for a refund or replacement, and how to request one.

This is a starting template, not legal advice. Have a lawyer review and adapt it to your country, payment processor terms, and the specific subscription providers you resell before publishing.

1. Eligibility

Because subscriptions are delivered digitally and instantly, refunds are limited to the following cases:

  • The access details provided do not work and we are unable to fix or replace them within a reasonable time
  • An order was charged twice or charged in error
  • The subscription was cancelled before delivery

2. Not eligible for refund

  • Change of mind after access details have been delivered and used
  • Account suspension caused by violating the subscription provider's own terms
  • Issues arising from sharing access beyond what's described in our Account Usage Guidelines

3. How to request a refund

Contact support via WhatsApp or email within 48 hours of delivery with your order ID and a description of the issue. We aim to resolve most requests within 2 business days.

4. Replacements

In many cases we'll offer a replacement subscription instead of a cash refund, particularly where the original issue is on the provider's side rather than ours.

5. Refund method

Approved refunds are returned to the original payment method used at checkout.

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